Legal
Returns & Refunds
Last updated: April 2026
Online Purchasing Is Not Available Yet
KACA KESA products are not currently sold through this website. This site is informational only. No purchases, payments, or order fulfilment take place here.
Purchases Through Offline or Third-Party Channels
If you have purchased KACA KESA products through an offline retailer, reseller, or third-party platform, returns and refunds are governed by that channel's own policy.
We encourage you to reach out to the seller directly in the first instance for any returns, exchange, or refund requests.
We are unable to process returns or issue refunds for transactions that did not take place directly with us.
We're Here to Help
If you have questions about a purchase, an issue with a product, or need guidance on next steps — regardless of where you bought it — you are welcome to contact us. We will do our best to point you in the right direction.
Reach out at info@kacakesa.com and we will respond as soon as we can.
This policy reflects our current situation as a small, independent brand. It will be updated as our sales channels evolve. We are committed to being fair and transparent with every customer.